Free desktop intercom app3/26/2023 ![]() Add-on services are overpriced: In addition to being pricey, Intercom’s add-on services shouldn’t be considered add-ons in the first place.Integration with your CRM and user database is a long, complicated process: Do not expect to be able to have Intercom and your CRM talking to one another without a significant amount of time spent by a developer.Other platforms, especially chatbots with many marketing tools, can be utilized on your website, social media, and other channels. Limited to your website only: Intercom is limited to your website.In addition to a high monthly price in comparison to competitors, you’ll also be charged for the number of leads and users are being tracked if you use any of the following products: Outbound Messages, Custom Bots, Answer Bots, and Product Tours. ![]() Significantly flawed pricing model: Intercom is expensive, and its pricing model is unpredictable, as well as non-flexible.You can use them in conversations or on your Messenger home screen. Robust API and many integrations: Intercom has over 100 apps, as well as the ability to build your own.Options to create custom chatbots: Intercom’s custom bots connect to your tech stack, automate workflows, ask questions based on user questions, and route conversations to a human agent when more support is needed.Their new product tours feature ($200 per month add-on) is somewhat unique to live chat software providers, but not unique software in general. ![]()
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